Loading... Please wait...

Shipping & Returns

Returns Policy

You may return any new, unopened items within 15 days of delivery for a refund (excluding shipping). You may also return one (1) opened package Per Style (sku) of light.  Multiple open packages of the same sku are not returnable, so please check fitment and output with one package first.  Please contact us regarding your specific circumstances if you have a fitment issue.  Adhesive on any applicable product must not have the protective cover removed or adhesive used.

 

A 10% Restock fee applies to orders Returned for Refund.  There is no restock fee on Returns for Exchange that meet our other open package terms.

 

Defective items will be replaced with new under the 2 year warranty*.  Please include your original order number and date of order with replacement requests.  (*2 year warranty applicable to orders placed after January 1st 2015.  orders prior to that date are warrantied for 1 year)

 

All returns must first have a Return Authorization.  Returns received without a Return Authorization are subject to a 20% restocking fee.

 

Refunds will be processed within 2 business days of receipt of returned goods in satisfactory condition.  

 

On orders that qualified for Free Shipping, if the returned amount results in the net order being less than the Free Shipping qualification, regular shipping fees will be accessed when the credit is issued.  Any volume discounts shall also be adjusted based on the items returned.

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  If you did not create an account, send a detailed message to orders@m4sales.com.

If you want to exchange product, there is no restock fee if you have obtained a Return Authorization number, but you will need to pay for shipping at $5.95 for US Customers, or actual shipping charges for Canadian Customers.  Exchange Shipping on large items such as Tube Lights, Light Bars, and heavy items will be charged at actual reship cost.

Specialty Sale Terms (sales, wholesale customers, closeout items) supersede above terms if applicable.

SEE THE BOTTOM OF THIS PAGE FOR TERMS REGARDING SPECIAL SALES

Shipping

We ship all small orders via USPS Priority Mail so you get your items fast and secure.  We offer free shipping on small orders over $50.  U.S. orders under $50.00 have shipping fee of $5.95 which is the Small Flat Rate Box fee regardless of size. We reserve the right to ship orders over 5lbs via Fedex at our discretion.

Most orders ship the Same Business Day if they are placed if they are received before 3pm PST.  We may ship the following day if our order level is high.  If there are any further delays we will contact you.  We are closed Postal Holidays as we primarily ship with the USPS.  If your package is shipped right before a postal holiday, add transit time equal to the number of holiday days.  United States Priority Mail arrives most place in the US in 2 to 3 days, but it is not guaranteed and on occasion, can take longer.

INTERNATIONAL ORDERS:  We do not ship internationally other then Canada which is a flat rate of $23.95 via Priority Mail regardless of purchase amount for small orders.  This is the minimum amount the Post Office charges us to ship Priority Mail to Canada.  The rate was increased by the Post Office June 1, 2015.  Canadian customers are also responsible for any duties if charged by the carrier at receipt.  We do not collect duties, duties collected are solely between the buyer and Canadian Government and collected sometimes by the carrier.  Some shipments seem to have duties collected, while others do not.  The Unites States post office quotes 6-10 shipping days for Priority Mail to Canada; this is not guaranteed.

 

BLACK FRIDAY / CYBER MONDAY TERMS AND CONDITIONS BELOW:

Sale TERMS & CONDITIONS Supersede our standard terms, read carefully before ordering:  The following applies to all orders that use a Sale Coupon code or are marked "Door Buster".  Coupons will not be applied to existing orders.  You must put the Coupon Code in the proper box at checkout to receive your discount, do not complete order until you see your discount on the screen.  No rain checks, sale only applies to product on hand.  Returns subject to a 15% restocking fee, order carefully.  Coupon codes do not apply to exchanges, previous, current, or post.  Items marked "Door Buster" are heavily discounted and non-returnable.